Introduction
BucketList Properties ("BucketList Properties", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly. This Policy applies to information collected through our website, enquiry forms, telephone, email, WhatsApp, property viewings and other interactions connected with our real estate services.
We aim to process personal data in accordance with applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data, where applicable to our processing activities.
Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
- Identity information: name, nationality and identification information where required for a transaction or legal process.
- Contact information: telephone number, email address and preferred communication method.
- Property requirements: preferred location, property type, budget, purchase or rental objective, move-in timeline and other requirements you choose to provide.
- Transaction information: property enquiries, viewing history, offers, transaction-related documents and communications.
- Website and device information: IP address, browser type, device type, pages viewed, referral source and similar technical information where collected through server logs, cookies or analytics tools.
- Communication records: messages, emails, call notes, WhatsApp communications and information submitted through website forms.
- Other information: any information you voluntarily provide to us in connection with a property enquiry or service.
Please do not send sensitive personal information through a general website enquiry form unless it is necessary and specifically requested by us.
How We Collect Information
We may collect information directly from you when you:
- submit a contact or property enquiry form;
- call, email or message us;
- request a property viewing or consultation;
- ask us to market, sell, rent or manage a property;
- subscribe to property updates or marketing;
- enter into a transaction or service relationship with us.
We may also receive information from property portals, developers, landlords, sellers, business partners, service providers, publicly available sources or other parties where this is lawful and relevant to the service requested.
How We Use Your Information
We may use personal information to:
- respond to property and service enquiries;
- recommend properties matching your requirements;
- arrange viewings, meetings and consultations;
- communicate with buyers, sellers, landlords, tenants and investors;
- assist with real estate transactions and related documentation;
- provide property management or advisory services where requested;
- maintain customer and enquiry records;
- improve our website, services and customer experience;
- prevent fraud, misuse and security incidents;
- meet legal, regulatory, compliance and record-keeping obligations;
- send marketing where permitted by applicable law and your preferences.
Legal Basis for Processing
Where required under applicable UAE data protection law, we process personal information on an appropriate legal basis. Depending on the circumstances, this may include your consent, taking steps at your request before entering into a contract, performing a contract, complying with legal obligations, protecting rights or interests recognised by law, or another lawful basis available under applicable legislation.
Where processing is based on consent, you may withdraw that consent subject to applicable law and without affecting the lawfulness of processing carried out before withdrawal.
International Data Transfers
Some technology, cloud, communications or service providers may process or store information outside the United Arab Emirates. Where personal data is transferred internationally, we seek to apply safeguards required by applicable UAE data protection law, including requirements relating to an adequate level of protection or another lawful transfer mechanism.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, to maintain appropriate business and transaction records, to resolve disputes and to meet applicable legal, regulatory, accounting or compliance obligations.
Retention periods may vary depending on the nature of the information and the relationship with you. When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to any lawful retention requirement.
Data Security
We use reasonable administrative, organisational and technical measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
No internet transmission or electronic storage method is completely secure. You should therefore use appropriate care when transmitting information online and contact us promptly if you believe your interaction with us has been compromised.
Marketing Communications
Where permitted by law, we may send property opportunities, market updates or service information using contact details you have provided. You may ask us to stop marketing communications at any time by using an unsubscribe option where available or by contacting us using the details below.
We may still send non-marketing communications that are necessary to respond to an enquiry, administer a service or complete a transaction.
Your Privacy Rights
Subject to applicable UAE law, conditions and exceptions, you may have rights relating to your personal data, including the right to:
- obtain information about processing of your personal data;
- request access to or a copy of certain personal data;
- request correction of inaccurate or incomplete data;
- request deletion or erasure in applicable circumstances;
- request restriction of processing in applicable circumstances;
- request transfer of data where the legal conditions for portability are met;
- object to certain automated processing decisions where applicable;
- withdraw consent where processing relies on consent.
To make a privacy request, contact us using the details in the Contact Us section. We may need to verify your identity before acting on a request and may retain certain information where required or permitted by law.
Third-Party Websites & Links
Our website may contain links to developers, property portals, maps, social media platforms or other external websites. Those services operate under their own terms and privacy practices. We encourage you to review their policies before providing personal information.
Children's Privacy
Our website and real estate services are not intended to collect personal data from children through general property enquiry forms. If you believe a child has provided personal information to us without an appropriate legal basis or required authorisation, please contact us so that we can review the matter and take appropriate action.
Changes to This Privacy Policy
We may update this Policy from time to time to reflect changes to our services, technology, legal requirements or data-handling practices. The latest version will be published on this page with the updated revision date.
Contact Us
For privacy questions, requests or concerns, please contact BucketList Properties: